FAQ

What types of products does Terra Bloom specialise in?

We offer a comprehensive range of garden products including garden furniture sets, alpine and rockery plants, bedding and patio plants, climbers, compost bins, water butts, cottage garden plants, and everything you need to create your perfect outdoor space.

Are your plants suitable for beginners?

Yes, we cater to gardeners of all experience levels. Our ‘Growing From Seeds & Cuttings’ section is perfect for beginners, while our ‘Instant Impact’ range offers solutions for those seeking immediate garden transformations.

What delivery options do you offer?

We provide two convenient delivery methods: Standard Shipping (£12.95 flat fee) via DHL or FedEx (10-15 days delivery), and Free Shipping for orders over £50 via EMS (15-25 days delivery).

How long does order processing take?

Our team carefully prepares each order with attention to detail. All orders are processed within 1-2 business days after payment confirmation.

Do you deliver internationally?

While we serve gardeners across the globe from our Scottish Highlands base, we cannot currently deliver to certain parts of Asia and some remote locations. Our checkout system will automatically confirm delivery availability to your address.

How can I track my order?

Once your order is dispatched, we’ll send a confirmation email containing your tracking number, allowing you to follow your garden treasures every step of their journey.

What is your returns policy?

We accept returns within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return. Items must be in original condition.

Are there any items that cannot be returned?

Perishable items like plants may have specific return conditions. Please contact us for guidance on returning living products.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect your payment information and never store your full card details on our servers.

How can I contact customer service?

Our knowledgeable team is always ready to help at [email protected]. You can also reach us by post at: Terra Bloom Furniture Shop, 67 Friars’ St, Inverness, GB IV4X 7LQ.

Do you offer gardening advice?

While we specialise in providing quality garden products, our team has considerable gardening knowledge and is happy to offer basic advice to help you create your perfect outdoor space.