Privacy Policy

At Terra Bloom Furniture Shop, we believe that creating your perfect garden sanctuary should be a joyful and stress-free experience. This commitment extends to how we handle your personal information. We are dedicated to protecting your privacy and ensuring that your personal data is collected and used transparently, responsibly, and securely.

This Privacy Policy outlines the types of data we collect, how we use it, and the rights you have concerning your information. By using our website, gardenfurnish.com, you consent to the practices described in this policy.

1. Data We Collect

To provide you with our products and services, we may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and shipping address.
• Payment Information: Credit/debit card details (processed securely via third-party gateways; we do not store full card details), PayPal account information, and billing address.
• Order Details: Products purchased, order history, and preferences related to gardening and outdoor furniture.
• Technical Data: IP address, browser type, device information, and pages visited on our site.
• Communication Data: Correspondence with our customer service team via email or other channels.

2. How We Use Your Data

We use your data for the following purposes:

• To process and fulfil your orders, including delivery and returns.
• To communicate with you about your orders, account, or inquiries.
• To improve our website, products, and services based on your feedback and usage patterns.
• To send you marketing communications (only with your explicit consent) about new products, promotions, or gardening tips.
• To prevent fraud and ensure the security of our website and transactions.
• To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data to third parties. However, we may share your information with:

• Payment Processors: Such as Visa, MasterCard, JCB, and PayPal, to securely process transactions.
• Shipping Partners: To deliver your orders to your doorstep, especially given our global reach (excluding Asia and certain remote areas).
• Service Providers: Including IT support, marketing agencies, and customer service tools, who assist us in operating our business.
• Legal Authorities: If required by law or to protect our rights and the safety of our customers.

All third parties are contractually obligated to handle your data securely and in compliance with applicable privacy laws.

4. Data Storage and Security

Your data is stored on secure servers located within the European Union and the UK. We implement industry-standard measures to protect your information:

• SSL Encryption: Our checkout process uses SSL encryption to safeguard your financial details during transmission.
• Limited Access: Only authorised personnel have access to your personal data, strictly on a need-to-know basis.
• Data Retention: We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

Despite our best efforts, no method of transmission over the internet is 100% secure. However, we are committed to maintaining the highest standards of data protection.

5. Your Rights

Under data protection laws, including the GDPR and UK GDPR, you have the following rights:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct inaccurate information.
• Deletion: You can request the deletion of your personal data, subject to legal obligations.
• Objection: You can object to the processing of your data for marketing purposes.
• Data Portability: You can request to receive your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and shopping cart items.
• Analyse website traffic and user behaviour to improve our services.
• Deliver targeted advertisements (with your consent) based on your interests.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised effective date. We encourage you to review this policy regularly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:

Thank you for trusting Terra Bloom with your gardening journey. We are committed to protecting your privacy as carefully as we help you nurture your garden.